Refund policy

Return & Replacement Policy

At SukhaSaag.in, we are committed to providing our customers across India with high-quality products and the best possible shopping experience. To ensure customer satisfaction, we offer the following Return and Replacement Policy for all products purchased from our website.

Covered Under Return & Replacement Policy

Returns or replacements are applicable in the following situations:

  • Wrong Product Delivered

  • Damaged Product Delivered

1. Wrong Product Delivered

If you receive a product that is different from the one you ordered, you may request a refund or replacement within 24 hours of delivery.

Eligibility Conditions:

  • The product must be unused.

  • The product must be in its original packaging.

  • The package must not be opened or tampered with.

Resolution Options:

  • Refund: The full amount including delivery charges will be refunded.

  • Replacement: We will send the correct product at no additional delivery cost.

2. Damaged Product Delivered

If you receive a damaged product, you may request a refund or replacement within 24 hours of delivery.

Eligibility Conditions:

  • The product must not have been used.

  • The issue must be reported within 24 hours of delivery.

Resolution Options:

  • Refund: The full amount including delivery charges will be refunded.

  • Replacement: We will send a new, undamaged product at no additional delivery cost.

Additional Information

  • Personalized or custom-made products are not eligible for return or exchange.

  • Requests must be made within 24 hours of delivery to be eligible.

How to Request a Return or Replacement

To initiate a return or replacement request, please contact our Customer Support Team through the SukhaSaag.in website or by phone. Our team will guide you through the process and provide further instructions.

Customer Satisfaction

At SukhaSaag.in, we are dedicated to providing customers across India with the best products and a smooth shopping experience. Your satisfaction is our priority with every purchase.

If you have any questions about our Return & Replacement Policy, please feel free to contact us.