Refund policy

t SukhaSaag ("sukhasaag.in"), we strive to deliver fresh and high-quality products to your doorstep. Since we deal in food and consumable products, we follow a strict quality-control process and specific guidelines regarding returns and refunds.

1. Return Policy

• Non-Returnable Items: Due to hygiene, safety, and perishable nature, food items are non-returnable once delivered, unless they arrive damaged, defective, or incorrect.

• Eligible Cases for Return/Replacement: You are eligible for a replacement or refund only if:

  • The product delivered is damaged, leaking, or expired.

  • You received the wrong item or wrong quantity.

• Reporting Window: Any damage or issue must be reported to us within 24 to 48 hours of order delivery.

2. Proof Required for Claims To process your request smoothly, please share:

• Clear photos or a short video showing the damaged package/product or wrong item received.

• Your Order ID and Invoice copy.

3. Refund Policy

• Approval Process: Once we receive your complaint and evidence, our team will inspect and verify the issue. Upon approval, your refund will be initiated.

• Refund Method:

  • For prepaid orders, the refund will be credited back to your original payment method (Bank account, UPI, Card).

  • For Cash on Delivery (COD) orders, refunds will be processed via UPI or Direct Bank Transfer to your provided account details.

• Processing Time: Approved refunds are processed within 5-7 business days.

4. Cancellations

• Orders can be canceled before they are dispatched. Once shipped, orders cannot be canceled.

5. Contact Us for Returns & Refunds If you receive a defective or wrong order, please reach out immediately:

• Email: Sukhasaaggroup@gmail.com

• Phone / WhatsApp: +91 9079124322